So we patiently waited over both holidays with stinky knotted pups. ESPECIALLY IF THEY NEED TO STAY OVERNIGHT!!!!! I am taking action in Small Claims Court.ĪWFUL Rowlett TX location! I had spoken with a groomer about the FULL GROOMING SERVICE we wanted & she scheduled my apt for my 3 King Charles Spaniels, which she explained couldn’t get us in for about 6 weeks. DO NOT USE CAMP BOW WOW MT JULIET FOR YOUR DOGS NEEDS. I have been reading the complaints online about this terrible Franchise, their business model involves taking ZERO responsibility for anything that happens to your pet while under their care. **** When I finally contacted her for an explanation of the lack of care for my Missy, she gave me lame excuses, she was absolutely rude and dismissive. **** Courtney, the Manager told me she would investigate my complaints and never called me back. She had a Kennel Cough infection, an injured right leg, an ear infection and had lost 5 pounds!!! **** I requested reimbursement for my Vet bill of $287.00 for her leg injury due to neglect, no bath, no washing of her beds, not feeding her properly. She could not even get into my car without assistance. * When I reported these issues to the front desk staff, they told me they had not observed this.
When I picked her up, she smelled like a garbage dump! * I was told that I should have called first before coming to get her? * Her bedding was given back to me without being washed. * I was told that the camera's don't reach into the corners of the rooms!!? * I paid for her to have a $30.00 bath prior to pickup. * I had my friends looking for her too (on their stupid APP.) They said the same thing! Could not find her in the huge crowd of dogs. Here is what happened * I never saw my Missy on camera until 10:00 or 11:00 am.
I should have been suspicious when I visited the location and observed stressed out employees openly complaining about being short-staffed that morning. I left her in the Mount Juliet, TN location due to a family emergency that required me to fly to CA. My dog, Missy is an amazing, very sweet Giant Schnauzer. The employees are untrained and there are way too many dogs assigned to a thread-bare number of humans that are required to supervise. Their business model is to hire inexperienced kids for super cheap. My failure was when I did not look at their national reviews. THE OWNER TYLER and HIS MANAGER COURTNEY do not CARE about your dog!!!!!! This FRANCHISE is just as bad as all the others ACROSS THE NATION.
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